Outage in Wallester

Temporary interruptions of payments & API services

Resolved Major

April 01, 2025 - Started 11 months ago - Lasted 24 minutes
Official incident page

Incident Report

Dear Partner/ Client, We wanted to bring to your attention a temporary disruption in certain functionalities. Incident impact: Payment Processing 3DS: E-commerce attempts Wallester Business API Wallester Business Client Portal Timeline: 01/04/2025 Reported Start time: 03:20 (EET) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/01/2025 12:55AM

Dear Partner,

This issue has now been fully resolved. Wallester is conducting an internal review of the event to mitigate against future occurrences.

Incident impact:
Payment Processing
3DS: E-commerce attempts
Wallester Business API
White-Label API

Timeline: 01/04/2025
Reported Start time: 03:20 (EEST)
Reported End time: 03:44 (EEST)

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

IDENTIFIED 11 months ago - at 04/01/2025 12:48AM

Dear Partner,

The issue has been identified and the fix is being prepared. The responsible teams are taking all necessary actions to resolve the issue as soon as possible.

Incident impact:
Payment Processing
3DS: E-commerce attempts
Wallester Business API
White-Label API

Timeline: 01/04/2025
Reported Start time: 03:20 (EEST)

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

INVESTIGATING 11 months ago - at 04/01/2025 12:31AM

Dear Partner/ Client,

We wanted to bring to your attention a temporary disruption in certain functionalities.

Incident impact:
Payment Processing
3DS: E-commerce attempts
Wallester Business API
Wallester Business Client Portal

Timeline: 01/04/2025
Reported Start time: 03:20 (EET)

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership.

If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

Latest Wallester outages

Temporary Disruption in certain Services - about 1 month ago

Temporary Disruption in certain Services - 3 months ago

Scheduled maintenance - 5 months ago

Temporary Disruption in Payment Services - 6 months ago

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