Outage in WatchGuard

2023-05-26 - EMEA - ThreatSync Incident-Indexing Issues

Resolved Major
May 26, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We're investigating issues saving new incidents. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/27/2023 05:47AM

We are no longer experiencing issues saving new incidents and this event is now resolved. The system is operating normally at this time.

MONITORING over 1 year ago - at 05/27/2023 05:20AM

Our systems are showing as recovering and we're monitoring to ensure system stability. There may still be some delays while the system catches up. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 05/27/2023 04:58AM

We've deployed additional measures to help address this issue. We apologize for the impact this event has caused and thank you for your patience. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 05/27/2023 04:03AM

We are still working to restore normal operations. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 05/27/2023 03:02AM

We are continuing to work to resolve this issue. The next update will be in 60 minutes, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/27/2023 02:00AM

We've deployed additional resources to address an increase in load we are observing. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 05/27/2023 01:04AM

We are re-opening the investigation into saving new incidents. We'll post our next update in 60 minutes, if not sooner.

MONITORING over 1 year ago - at 05/27/2023 12:34AM

We continue to monitor the system to ensure stability. We'll post our next update in 60 minutes, if not sooner.

MONITORING over 1 year ago - at 05/27/2023 12:06AM

Our systems show new incidents are once again being saved and we're monitoring to ensure system stability. There may be some delays while the system catches up. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 05/26/2023 11:51PM

We continue to investigate issues with saving new incidents. Next update in 30 minutes, if not sooner. Thank you for your patience.

INVESTIGATING over 1 year ago - at 05/26/2023 11:22PM

We're investigating issues saving new incidents. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.

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