Outage in WatchGuard
2025-08-11 - GLOBAL - Managed Services Detections Delay for MDR Total customers
Minor
August 11, 2025 - Started about 6 hours ago
Official incident page
Official incident page
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Outage Details
We are still experiencing delays in generating detections in Managed Services MDR Customer Portal in all regions for MDR Total customers. This only affects detections for Firebox, AuthPoint and ThreatSync+ NDR. WatchGuard Endpoint detections are not impacted. Our teams have deployed a fix to resolve the issue and we are actively monitoring to ensure full recovery. We'll post our next update in 12 hours, if not sooner. Thanks for your patience.
Latest Updates ( sorted recent to last )
MONITORING
about 6 hours ago - at 08/12/2025 01:41AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 6 hours ago - at 08/12/2025 01:40AM
We are still experiencing delays in generating detections in Managed Services MDR Customer Portal in all regions for MDR Total customers. This only affects detections for Firebox, AuthPoint and ThreatSync+ NDR. WatchGuard Endpoint detections are not impacted. Our teams have deployed a fix to resolve the issue and we are actively monitoring to ensure full recovery. We'll post our next update in 12 hours, if not sooner. Thanks for your patience.
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