Outage in WatchGuard
2025-08-11 - GLOBAL - Managed Services Detections Delay for MDR Total customers
Resolved MinorIncident Report
We are still experiencing delays in generating detections in Managed Services MDR Customer Portal in all regions for MDR Total customers. This only affects detections for Firebox, AuthPoint and ThreatSync+ NDR. WatchGuard Endpoint detections are not impacted. Our teams have deployed a fix to resolve the issue and we are actively monitoring to ensure full recovery. We'll post our next update in 12 hours, if not sooner. Thanks for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/12/2025 11:28AM
This incident has been resolved.
MONITORING
8 months ago - at 08/12/2025 10:51AM
We are no longer experiencing delays in detections in Managed Services MDR Customer Portal in AMER and EMEA regions and this incident is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers
MONITORING
8 months ago - at 08/12/2025 01:41AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/12/2025 01:40AM
We are still experiencing delays in generating detections in Managed Services MDR Customer Portal in all regions for MDR Total customers. This only affects detections for Firebox, AuthPoint and ThreatSync+ NDR. WatchGuard Endpoint detections are not impacted. Our teams have deployed a fix to resolve the issue and we are actively monitoring to ensure full recovery. We'll post our next update in 12 hours, if not sooner. Thanks for your patience.
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