Outage in WatchGuard

2024-03-04 - EMEA - Firebox visibility logs issues

Resolved Minor
March 04, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue that is causing a data gap in the Firebox visibility logs of about 60m. Our teams are already working on this issue and we will post our next update in 30 minutes if not earlier
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/04/2024 06:02PM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 10 months ago - at 03/04/2024 05:42PM

Firebox visibility logs service is operating normally at this time and we're monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

IDENTIFIED 10 months ago - at 03/04/2024 04:59PM

Firebox visibility logs service keeps returning to nominal values, 1h of delay is still expected. We will post an update in 2 hours if not sooner. We apologize any inconvenience this event may have caused. Thank you for your patience.

IDENTIFIED 10 months ago - at 03/04/2024 03:57PM

Recovery process for Firebox visibility logs is still in progress, some delays are still expected. We will post an update in 1 hour if not sooner. We apologize any inconvenience this event may have caused

IDENTIFIED 10 months ago - at 03/04/2024 02:52PM

We have identified the issue and our log ingestion service is now recovering. However, we are still experiencing about 1,5h of delay. We apologize for the impact this event is causing to you or your customers. Will post our next update in 1 hour if not sooner.

INVESTIGATING 10 months ago - at 03/04/2024 02:36PM

We continue to implement steps towards resolving this event. We will post our next update in 1 hour, if not sooner. Thanks for your patience.

INVESTIGATING 10 months ago - at 03/04/2024 01:33PM

Our teams are still working hard to resolve this event. Please check back in 1 hour for more updates. Thanks for your patience.

INVESTIGATING 10 months ago - at 03/04/2024 12:52PM

We have identified an issue that is causing a data gap in the Firebox visibility logs of about 60m. Our teams are already working on this issue and we will post our next update in 30 minutes if not earlier

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