2024-06-14 - GLOBAL - Firebox and AuthPoint Authentication Issues

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

The fix for the Firebox and AuthPoint Authentication issue has now been successfully implemented in the Asia-Pacific region, alongside the USA and Europe regions. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

The fix for the Firebox and AuthPoint Authentication issue has been implemented in the USA and Europe regions, while progress continues in the Asia-Pacific region. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

We are continuing to work on a fix for this issue. The impact was limited to customers using push authentication for Firebox, with other flows such as OTP unaffected. We'll post our next update in 30 minutes, if not sooner. Thanks for your patience.

We're working on issues related to Firebox and AuthPoint Authentication, and have identified the issue. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.