Outage in WatchGuard

2023-11-04 - EMEA - Firebox integration with AuthPoint MFA issues

Resolved Minor
November 04, 2024 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating some alerts on Firebox integrations with AuthPoint MFA not receiving the push notification. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner. The temporal workaround: - Reboot Firebox - Disable/Enable WGC feature
Components affected
WatchGuard Firebox:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/04/2024 02:16PM

We are no longer experiencing alerts on Firebox integration with AuthPoint MFA not receiving the push notifications and this incident is now resolved. The service is operating normally at this time.

MONITORING 10 days ago - at 11/04/2024 01:30PM

The issue causing alerts on Firebox integrations with AuthPoint MFA not receiving the push notification has been addressed. We're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 10 days ago - at 11/04/2024 01:14PM

We are still working hard on restoring the Firebox integrations with AuthPoint MFA not receiving the push notification. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
The temporal workaround are:
- Reboot Firebox or
- Disable/Enable WGC feature

IDENTIFIED 10 days ago - at 11/04/2024 12:34PM

Our teams have identified the issue and a fix is being applied on Firebox integrations with AuthPoint MFA not receiving the push notification. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 10 days ago - at 11/04/2024 11:59AM

We're investigating some alerts on Firebox integrations with AuthPoint MFA not receiving the push notification. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
The temporal workaround:
- Reboot Firebox
- Disable/Enable WGC feature

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