Outage in WatchGuard

2024-07-01 - EMEA - WGC Administration Issues

Resolved Major
July 01, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues loading WatchGuard cloud administration pages in the EMEA region. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/01/2024 02:25PM

This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

MONITORING over 1 year ago - at 07/01/2024 01:17PM

We are no longer experiencing issues in WatchGuard cloud, affected components are operational and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner

IDENTIFIED over 1 year ago - at 07/01/2024 12:32PM

We continue investigating alerts in WGC UI, the team is working on mitigation issues. We'll provide our next update in 1 hour, or sooner if possible.

MONITORING over 1 year ago - at 07/01/2024 12:30PM

We're currently investigating alerts and errors when accessing the Monitor and Configure Device pages in WGC UI. We'll provide our next update in 1 hour, or sooner if possible.

MONITORING over 1 year ago - at 07/01/2024 11:16AM

A fix has been implemented, we are no longer experiencing issues with our WatchGuard cloud affected components and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner

IDENTIFIED over 1 year ago - at 07/01/2024 10:44AM

The component Operator Administration is now operational. The team keeps working on implementing mitigation measures. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 07/01/2024 10:31AM

The issue has been identified and the team is implementing mitigation measures. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 07/01/2024 10:07AM

We continue experiencing issues when loading WatchGuard cloud administration pages in the EMEA region. Our teams are working hard to restore normal operations, we apologize for any impact this is having on you or your customers. We'll post our next update in 30 minutes if not sooner.

INVESTIGATING over 1 year ago - at 07/01/2024 09:25AM

We are currently experiencing issues loading WatchGuard cloud administration pages in the EMEA region. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.

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