Outage in WatchGuard

2025-04-19 - EMEA - ThreatSync+ Ingestion Issues

Resolved Major
April 19, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating alerts on the ThreatSync+ (NDR) Ingestion service. Currently some customers in our EU WGC region may be experiencing a delay in the triggering of alerts due to this issue. We apologize for the issues and will post our next update in 30 minutes, if not sooner
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/20/2025 12:45AM

This is now resolved. Once again, we apologize for the impact that this may have had on you, and thank you for your patience.

MONITORING 1 day ago - at 04/20/2025 12:05AM

We've identified and addressed the issue. Our systems are now operating normally, though some customers in the EU WGC region may experience a delay until the system fully catches up. We apologize for the impact that this may have had on you. We will post another update in 1 hour, if not sooner.

INVESTIGATING 1 day ago - at 04/19/2025 11:36PM

We're investigating alerts on the ThreatSync+ (NDR) Ingestion service. Currently some customers in our EU WGC region may be experiencing a delay in the triggering of alerts due to this issue. We apologize for the issues and will post our next update in 30 minutes, if not sooner

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