Outage in WatchGuard

2025-04-15 AMER & EMEA - Delay in Automation Policies appliance

Minor
April 15, 2025 - Started 4 days ago
Official incident page

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Outage Details

We're investigating errors with our ThreatSync Service. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.
Latest Updates ( sorted recent to last )
MONITORING about 19 hours ago - at 04/18/2025 04:44PM

The service is still operational in the AMER region and recovery is ongoing for the delay in the EMEA region. We will post another update on 04/21/2025 at 07:00 UTC or earlier when normal operations have been fully restored. Again, we apologize for any impact this may have had on you or your customers. Thank you for your patience.

MONITORING 1 day ago - at 04/17/2025 08:03PM

The service remains operational in the AMER region and recovery is still in progress for the delay in the EMEA region. We will post another update once normal operations are fully restored. Thank you for your continued patience.

MONITORING 2 days ago - at 04/17/2025 10:13AM

The service is operational in AMER region and we are working on the delay in EMEA region. We will post another update at 20:00 UTC or sooner when normal operations are fully restored. Again we apologize for any impact this may have had on you or your customers.

MONITORING 2 days ago - at 04/17/2025 01:47AM

The service has been operational in AMER and there is an expected delay in EMEA. We will post another update at 11:00AM UTC or sooner when normal operations are fully restored. Sorry for the inconvenience caused.

MONITORING 3 days ago - at 04/16/2025 11:18PM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our update in 6hrs, if not sooner. Thank you for the patience

MONITORING 3 days ago - at 04/16/2025 05:46PM

We have identified the root cause and we are working to get the services up and running with no bottle necks.The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our update UTC 22:00, if not sooner. Thank you for the patience

MONITORING 3 days ago - at 04/16/2025 04:11PM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our update UTC 22:00, if not sooner. Thank you for the patience

MONITORING 3 days ago - at 04/16/2025 04:01PM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our update UTC 22:00, if not sooner. Thank you for the patience

MONITORING 3 days ago - at 04/16/2025 10:55AM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. Our next update will be at 16:00 UTC. Thank you for your patience.

MONITORING 3 days ago - at 04/16/2025 05:59AM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our next update in 5 hours, if not sooner.

MONITORING 3 days ago - at 04/16/2025 01:52AM

We're monitoring to ensure system stability. The service will take several hours to catch up. We apologize for the impact that this event may be causing. We'll post our next update in 4 hour, if not sooner.

MONITORING 4 days ago - at 04/15/2025 08:55PM

We are still monitoring the systems as they normalize. We will post another update in 5 hrs or sooner when normal operations are fully restored. Sorry for the inconvenience caused.

MONITORING 4 days ago - at 04/15/2025 04:42PM

Our systems are returning to stabilize and we're monitoring to ensure system stability. We apologize for the impact that this event may be causing. We'll post our next update in 4 hour, if not sooner.

IDENTIFIED 4 days ago - at 04/15/2025 04:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 04/15/2025 03:17PM

Our teams are still working hard on implementing a solution. We apologize for the impact that this event may be causing. We'll post our next update in 1 hour, if not sooner.

IDENTIFIED 4 days ago - at 04/15/2025 02:24PM

We continue to work on Delays in Automation Policies appliance. Our teams continue working to restore normal operations and we apologize for the impact this event is causing. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED 4 days ago - at 04/15/2025 01:21PM

Our teams are still working hard on implementing a solution. We apologize for the impact that this event may be causing. We'll post our next update in 1 hour, if not sooner.

IDENTIFIED 4 days ago - at 04/15/2025 12:18PM

We continue to work on Delays in Automation Policies appliance. Our teams has identified the root cause and are working to restore normal operations and we apologize for the impact this event is causing. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING 4 days ago - at 04/15/2025 11:51AM

We're investigating errors with our ThreatSync Service. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.

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