2025-05-19 - APAC - WatchGuard Cloud Visibility Issues

We are no longer experiencing issues with Cloud Visibility Logs and dashboards and this incident is now resolved. The service is operating normally at this time. Thank you for your patience.

Our systems show that alerts on Cloud Visibility Logs and dashboards services are returning to normal operations and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

We continue to work on this event and have now identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

We are currently investigating intermittent errors affecting the Visibility Dashboards. Some users may experience issues when attempting to load or access these features. Once we determine the impact and scale of these issues we'll post our next update in 30m, if not sooner.