Outage in WatchGuard

2025-05-21 - EMEA - Firebox visibility logs ingestion

Resolved Minor
May 21, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue that is causing a delay in the Firebox log ingestion. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Log Search and Log Manager:::EMEA WatchGuard Dashboards and Reports:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/21/2025 08:31AM

This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

MONITORING 1 day ago - at 05/21/2025 07:36AM

WatchGuard Cloud Visibility Logs and Dashboards service is returning to nominal values, processing delays of 2 hours might be experienced. Our next update will be at 10:00 UTC. Thank you for your patience.

MONITORING 1 day ago - at 05/21/2025 06:30AM

The Firebox visibility logs ingestion service is returning to nominal values, processing delays might be experienced. We'll post our next update in 60 minutes, if not sooner. Thank you for your patience.

MONITORING 1 day ago - at 05/21/2025 05:24AM

We have identified an issue that is causing a delay in the Firebox log ingestion. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

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