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Outage in WatchGuard

2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading

Resolved Minor
August 07, 2026 - Started 12 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

WatchGuard Endpoint Security (Aether/Cytomic and EPDR) experienced a 17.4-hour incident where the Endpoint Access Enforcement dashboards failed to load, displaying error popups to affected customers. The root cause was identified overnight, and a fix was deployed on August 8, 2026, restoring normal service functionality. The incident was confirmed resolved after a short monitoring period following the fix deployment.

We are investigating an issue affecting Aether/Cytomic and EPDR, under the "Endpoint Access Enforcement" section. Customers may experience dashboards failing to load and an error popup being displayed.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 08/08/2026 06:28AM

We are no longer experiencing issues with Aether/Cytomic and EPDR services and this event is now resolved. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.

MONITORING 12 days ago - at 08/08/2026 05:58AM

A fix has been deployed, and the Aether/Cytomic and EPDR services have recovered. The services are currently operating normally, and we are actively monitoring to confirm continued stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 30 minutes, if not sooner.

IDENTIFIED 12 days ago - at 08/08/2026 01:17AM

We have identified the issue affecting Aether/Cytomic and EPDR and are continuing to work toward a resolution. Our team is actively addressing the identified issue and monitoring the situation closely.

We will provide our next update within 6 hours, or sooner if there are any significant developments.

INVESTIGATING 12 days ago - at 08/07/2026 09:12PM

The issue affecting Aether/Cytomic and EPDR is still under investigation. We will post our next update in 4 hours, or sooner if we have new information to report.

INVESTIGATING 12 days ago - at 08/07/2026 05:15PM

Our investigation into the issue affecting Aether/Cytomic and EPDR under the Endpoint Access Enforcement section is ongoing. Customers may continue to experience dashboards failing to load and may encounter an error popup when accessing this section.

Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We appreciate your patience and will provide another update in 4 hours, or sooner if additional information becomes available.

INVESTIGATING 12 days ago - at 08/07/2026 02:17PM

We continue to investigate the issue affecting Aether/Cytomic and EPDR and will post our next update in 3 hours if not sooner.

INVESTIGATING 12 days ago - at 08/07/2026 01:08PM

We are investigating an issue affecting Aether/Cytomic and EPDR, under the "Endpoint Access Enforcement" section. Customers may experience dashboards failing to load and an error popup being displayed.

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