Outage in WatchGuard
2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
Resolved MajorIncident Report
Summary AI Generated
WatchGuard's FireCloud Mexico/Central Point of Presence (PoP) experienced connectivity and policy handling failures for approximately 8.5 hours due to client scaling issues. The outage impacted customers routing traffic through that regional PoP, causing disconnections and policy enforcement problems. WatchGuard resolved the incident by deploying infrastructure updates to increase capacity, fully restoring services by September 5, 2026.
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/05/2026 01:45AM
An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved.
We will continue to monitor the infrastructure to ensure the environment remains stable for clients.
MONITORING
5 days ago - at 09/04/2026 09:32PM
WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity through the Mexico/Central PoP only.
INVESTIGATING
5 days ago - at 09/04/2026 08:14PM
We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
INVESTIGATING
5 days ago - at 09/04/2026 06:53PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 09/04/2026 06:51PM
We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.
We'll post our next update in 60 minutes, if not sooner.
INVESTIGATING
5 days ago - at 09/04/2026 06:23PM
We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
INVESTIGATING
5 days ago - at 09/04/2026 05:16PM
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
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