Outage in WatchGuard
2026-09-25 Global - WatchGuard Cloud Operators list not loading
Resolved MajorIncident Report
Summary AI Generated
A WatchGuard Cloud users and groups API certificate expired at approximately 21:00 UTC on September 25, 2026, preventing administrators globally from viewing, updating, or managing their WatchGuard Cloud Operators across AMER, EMEA, and APAC regions. The team renewed the certificate and deployed it to all regions, restoring normal service by 22:20 UTC. The total incident duration was 36 minutes.
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard Operator Administration:::AMER WatchGuard Operator Administration:::EMEA WatchGuard Operator Administration:::APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 09/25/2026 10:23PM
The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.
IDENTIFIED
about 12 hours ago - at 09/25/2026 09:49PM
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators.
Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
Latest WatchGuard outages
2026-09-03 - AMER - FireCloud PoP issue - 23 days ago
2026-09-01 - AMER - FireCloud PoP issue - 25 days ago
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