Outage in Weave

Legacy Desktop app "failed to load location information" error

Resolved Minor
May 08, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports that users are unable to log in to our Legacy Desktop app with the error code "failed to load location information. Please make sure you have no unpaid bills or contact support"
Components affected
Weave Desktop Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/08/2024 09:13PM

This issue is now resolved

MONITORING about 1 month ago - at 05/08/2024 07:52PM

A fix has been implemented. We are continuing to monitor the situation.

INVESTIGATING about 1 month ago - at 05/08/2024 07:40PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/08/2024 07:40PM

We are currently investigating reports that users are unable to log in to our Legacy Desktop app with the error code "failed to load location information. Please make sure you have no unpaid bills or contact support"

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