Outage in Weave

Intermittent issues with SHAW and BELL services

Resolved Minor
July 14, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Notice: We are currently seeing intermittent connectivity issues affecting VOIP call quality for some users, particularly those in Canada. This may be related to regional internet service instability. If you are experiencing dropped calls or connection issues, please try the following steps: -Restart your modem/router -Ensure your device is connected via Ethernet (wired) if possible -Power cycle your phones -Check if other internet services are impacted -Contact your local internet provider for further support if issues persist Weave systems are operational, and we are monitoring the situation closely.
Components affected
Weave Phone Service
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/14/2025 08:45PM

This issue has been resolved, and Internet services have been restored in Canadian areas served by Bell and Shaw.

MONITORING 3 months ago - at 07/14/2025 05:38PM

Notice:
We are currently seeing intermittent connectivity issues affecting VOIP call quality for some users, particularly those in Canada. This may be related to regional internet service instability.

If you are experiencing dropped calls or connection issues, please try the following steps:

-Restart your modem/router
-Ensure your device is connected via Ethernet (wired) if possible
-Power cycle your phones
-Check if other internet services are impacted
-Contact your local internet provider for further support if issues persist

Weave systems are operational, and we are monitoring the situation closely.

Latest Weave outages

Calls to Weave Support Unavailable - about 23 hours ago
Payments Writing Back Unsuccessful Charges - 3 days ago
Unable to Access Manual Message Templates - 10 days ago
Mobile app not receiving calls - 15 days ago
"Error looking up conversation" - 21 days ago

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