Outage in Weave

Phones unable to receive calls with error q_agent_call_in

Resolved Minor
August 06, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are receiving some reports of customers not able to answer incoming calls, and the phone indicating q_agent_call_in. We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 08/06/2025 12:58PM

This incident has been resolved.

MONITORING 7 days ago - at 08/06/2025 12:41PM

A fix has been implemented and we are currently monitoring.

IDENTIFIED 7 days ago - at 08/06/2025 12:31PM

We’ve identified the issue and are actively working toward a resolution.

INVESTIGATING 7 days ago - at 08/06/2025 12:05PM

We are receiving some reports of customers not able to answer incoming calls, and the phone indicating q_agent_call_in. We are currently investigating.

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