Outage in Weave
No access to Weave Virtual Assitant Chat
Resolved MinorIncident Report
Summary AI Generated
The Weave Virtual Assistant Chat was inaccessible through the Weave portal for 24 minutes. Users could still access chat support through an alternative URL at weavehelp.com during the outage. The issue was resolved and chat functionality was restored to the main portal.
We are currently investigating on why you cant access the Weave Virtual Assistant Chat with the Weave portal, but chat is available at https://www.weavehelp.com/weavehelp/contact-us
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 02/27/2026 08:21PM
This incident has been resolved.
INVESTIGATING
about 2 hours ago - at 02/27/2026 07:57PM
We are currently investigating on why you cant access the Weave Virtual Assistant Chat with the Weave portal, but chat is available at https://www.weavehelp.com/weavehelp/contact-us
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