Outage in Webroot

Core Europe was experiencing service degradation

Resolved Minor

August 13, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Core Content Management Europe was experiencing an issue. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3759172

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/13/2025 10:52AM

The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

MONITORING 8 months ago - at 08/13/2025 10:27AM

The following services were experiencing service degradation. Service has been restored and is now being validated. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

IDENTIFIED 8 months ago - at 08/13/2025 10:00AM

The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

INVESTIGATING 8 months ago - at 08/13/2025 09:00AM

The following services are experiencing service degradation. Additional customers have been identified as being impacted by the incident and have been added to the list. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Admin Center
- Core Platform - Metadata

Tracking Number: IM3759172

MONITORING 8 months ago - at 08/13/2025 08:01AM

Core Content Management Europe was experiencing an issue. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3759172

Latest Webroot outages

Core Europe applications are currently unavailable - 2 days ago

Admin Center EU is in a degraded state - 3 days ago

Issues with multiple services hosted on ZixCentral - 4 days ago

Zix - Hosted Exchange (HEX) - OWA/Outlook error - 5 days ago

Core Capture EU is experiencing an outage - 6 days ago

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