Outage in Webroot
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Setup Steps Not Visible
Resolved MinorIncident Report
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with the Setup Steps not visible to admins or support agents. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3796669
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/09/2025 07:21PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with the Setup Steps not being visible to admins or support agents. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3796669
INVESTIGATING
6 months ago - at 10/09/2025 06:45PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with the Setup Steps not visible to admins or support agents. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3796669
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