Outage in Webroot

Zix - Zix Console returning 502 Gateway Error

Minor
November 07, 2025 - Started 10 days ago
Official incident page

Incident Report

We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality. Tracking Incident: IM3809569

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Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 11/17/2025 01:18PM

We are continuing to work on this issue. We apologize for any inconvenience this may have caused.

IDENTIFIED 5 days ago - at 11/12/2025 09:15PM

We are continuing to work on this issue and will hope to resolve this as soon as possible.

IDENTIFIED 7 days ago - at 11/10/2025 03:01PM

We are continuing to work on resolving the errors within the Console. We apologize for any inconvenience this may be causing.

IDENTIFIED 10 days ago - at 11/07/2025 04:37PM

We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality.

Tracking Incident: IM3809569

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