Outage in Webroot
Zix - Customer Portal Archive/Zix Console loading issues
Minor
November 21, 2025 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue with the Customer Portal Archive section as well as our Zix Console loading issues. We have raised a High Severity issue on this and our teams are triaging. We will update once we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 11/24/2025 01:42PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 11/21/2025 07:55PM
We have identified and resolve the issue which was causing errors in the portals. We are actively monitoring this further to ensure no further issues occur.
INVESTIGATING
3 days ago - at 11/21/2025 01:23PM
We are currently investigating an issue with the Customer Portal Archive section as well as our Zix Console loading issues. We have raised a High Severity issue on this and our teams are triaging. We will update once we have more information.
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