Outage in Webroot
Zix - LDAP imports not processing correctly
Resolved MinorIncident Report
We are currently investigating an issue in which the Customer Portal user imports are not processing correctly. We have alerted our teams and are actively triaging this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 11/24/2025 01:42PM
This incident has been resolved.
MONITORING
3 days ago - at 11/21/2025 07:52PM
We have confirmed the issue in which some LDAP imports did not complete and caused users to inadvertently get deleted with the Customer Portal. We have rectified the issue and are monitoring current LDAP import plans to no further issues.
INVESTIGATING
3 days ago - at 11/21/2025 02:19PM
We are currently investigating an issue in which the Customer Portal user imports are not processing correctly. We have alerted our teams and are actively triaging this issue.
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