Outage in Webroot

Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance

Resolved Major
December 04, 2025 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

Opentext monitoring has alerted for Core Archive system slow down starting at 13:47 UTC, the teams have been assembled and are investigating the slow down. Currently the systems performance is degraded.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/04/2025 07:41PM

Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3831704

MONITORING 4 days ago - at 12/04/2025 07:00PM

Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704

MONITORING 4 days ago - at 12/04/2025 06:58PM

Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3831704

INVESTIGATING 4 days ago - at 12/04/2025 05:54PM

The teams are actively investigating the performance issues. A node in the cluster has been restarted, and the investigation is ongoing to pinpoint the root cause of the slowness.

INVESTIGATING 4 days ago - at 12/04/2025 02:48PM

Opentext monitoring has alerted for Core Archive system slow down starting at 13:47 UTC, the teams have been assembled and are investigating the slow down.
Currently the systems performance is degraded.

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