Outage in Webroot
Zix - Hosted Exchange (HEX) - Unable to access mailboxes
Resolved MajorIncident Report
Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3867884
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/13/2026 04:14PM
This incident has been resolved.
MONITORING
3 days ago - at 02/12/2026 09:08PM
All users identified as affected by this incident have been notified. Thank you for your patience throughout.
INVESTIGATING
4 days ago - at 02/11/2026 01:36PM
Some mailboxes are still experiencing access issues, and we understand the impact this is having. Our teams are treating this as a top‑priority incident and are actively working to resolve the issue as quickly as possible. We sincerely apologize for the continued disruption and appreciate your patience while we work toward resolution.
Tracking Number: IM3867884
INVESTIGATING
5 days ago - at 02/10/2026 05:20PM
While access has been restored for many users, some mailboxes are still currently impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3867884
INVESTIGATING
5 days ago - at 02/10/2026 02:57PM
Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3867884
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