Outage in Webroot
Email Threat Protection Link Protection returning "service unavailable" sproadically
Resolved MinorIncident Report
Summary AI Generated
Webroot's Email Threat Protection Link Protection service experienced sporadic "Service Unavailable" errors when users attempted to access wrapped URLs. The service team implemented temporary fixes to mitigate the errors quickly while developing a permanent hotfix. The incident was resolved after 22.3 hours of monitoring and remediation efforts.
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.
We apologize for any inconvenience this may be causing.
Incident: IM3936734
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 06/03/2026 02:32PM
This incident has been resolved.
MONITORING
15 days ago - at 06/02/2026 04:20PM
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.
We apologize for any inconvenience this may be causing.
Incident: IM3936734
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