Outage in Webroot
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
Resolved MajorIncident Report
Summary AI Generated
Webroot's Zix Encryption Services - Email Message Privacy (EMP) experienced a major outage lasting approximately 22 hours, during which users were unable to log into portals tied to the US Dallas Site 502. The issue was investigated by assembled teams, with service restored and validated before full resolution was confirmed. The incident has been fully resolved.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 06/16/2026 12:19PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3944733
MONITORING
2 days ago - at 06/15/2026 03:23PM
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3944733
INVESTIGATING
2 days ago - at 06/15/2026 02:20PM
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
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