Outage in Webroot
IM3953059 - Zix - Hosted Exchange (HEX) - New reports of Outlook connection issues
Resolved MajorIncident Report
Summary AI Generated
Zix Hosted Exchange (HEX) experienced Outlook connection issues affecting users in the EMEA region, lasting approximately 26.5 hours. Engineering teams investigated and deployed a fix, followed by a monitoring period to confirm stability. The incident was fully resolved on July 1, 2026.
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3953059
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/01/2026 01:35PM
This incident has been resolved.
MONITORING
18 days ago - at 06/30/2026 12:25PM
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable.
Tracking Number: IM3953059
INVESTIGATING
18 days ago - at 06/30/2026 11:07AM
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3953059
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