Outage in Webroot
Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook
Resolved MajorIncident Report
Summary AI Generated
**Incident Summary** Zix Hosted Exchange experienced a major outage lasting approximately 4.2 hours in which some mailboxes were unable to connect via OWA and Outlook. Teams were assembled to investigate and restore service, which was brought back online and validated before being confirmed fully resolved.
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3960496
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 06:10PM
This incident has been resolved.
MONITORING
5 days ago - at 07/13/2026 03:27PM
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3960496
INVESTIGATING
5 days ago - at 07/13/2026 02:02PM
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3960496
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