Outage in Webroot

Zix Email Threat Protection Link Protection Errors

Resolved Major

July 10, 2026 - Started 8 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

**Webroot – Zix Email Threat Protection Link Protection Errors** A SQL service failed to restart properly, causing Zix Email Threat Protection's Link Protection feature to fail for approximately 6.9 hours. The team identified and resolved the issue by 5:30 AM CST, restoring normal Link Protection functionality. The incident was fully resolved and confirmed closed, with a follow-up investigation ongoing into why the SQL service did not restart correctly.

We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 07/10/2026 03:45PM

This incident has been resolved.

MONITORING 8 days ago - at 07/10/2026 12:50PM

The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.

Incident - IM3959175

INVESTIGATING 8 days ago - at 07/10/2026 08:55AM

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