Outage in Webroot
Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity
Resolved MajorIncident Report
Summary AI Generated
**Zix Hosted Exchange (HEX) – OWA and Outlook Connectivity Incident** Users reported intermittent slowness accessing email via OWA and Outlook desktop on the Zix Hosted Exchange platform. Throughout the 93-hour investigation, teams found no server-side issues contributing to the reported slowness. The incident was resolved after continued monitoring confirmed no further reports or signs of service impact.
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience.
Tracking Number: IM3958701
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 12:34PM
Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact.
Tracking Number: IM3958701
MONITORING
8 days ago - at 07/10/2026 12:19PM
Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact.
Tracking Number: IM3958701
INVESTIGATING
9 days ago - at 07/09/2026 07:07PM
Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available.
Tracking Number: IM3958701
INVESTIGATING
9 days ago - at 07/09/2026 03:20PM
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience.
Tracking Number: IM3958701
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