Outage in Webroot
Zix - Customer Portal incorrectly authentication issue
Resolved MinorIncident Report
Summary AI Generated
**Zix Customer Portal Authentication Issue** A defect caused partners to incorrectly authenticate through the Zix Customer Portal using wrong credentials. The team identified the root cause as a recent change and performed a rollback, which resolved the issue. The incident lasted approximately 24 hours before being fully resolved after a monitoring period confirmed normal operation.
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/29/2026 05:38PM
This incident has been resolved.
MONITORING
10 days ago - at 07/28/2026 05:38PM
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
IDENTIFIED
10 days ago - at 07/28/2026 05:31PM
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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