Outage in Webroot
TLS connection issues with multiple encryption services
Resolved MinorIncident Report
Summary AI Generated
On July 31, 2026, Webroot's Zix Encryption Services (Hosted SMB, Secure Cloud Email Encryption, and ZixGateway) and Zix Threat Protection Services (ZixProtect) experienced TLS connection failures with multiple external mail services, initially identified as Google-owned servers. The incident lasted approximately 3.2 hours before service was restored and validated. The issue was fully resolved as of 17:35 UTC.
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/31/2026 05:35PM
The following services are experienced an issue with TLS connections to multiple external mail services.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3971825
MONITORING
7 days ago - at 07/31/2026 02:57PM
The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
INVESTIGATING
7 days ago - at 07/31/2026 02:45PM
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
- Zix Threat Protection Services - ZixProtect
Tracking Number: IM3971825
INVESTIGATING
7 days ago - at 07/31/2026 02:37PM
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
INVESTIGATING
7 days ago - at 07/31/2026 02:29PM
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Zix Encryption Services - Hosted SMB
- Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
- Zix Encryption Services - ZixGateway (Hosted)
Tracking Number: IM3971825
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