Outage in Webshipper

Barcode issue

Resolved Minor
May 03, 2023 - Started over 2 years ago - Lasted 36 minutes
Official incident page

Incident Report

In our afternoon deploy, there was an issue with barcode formats and this has caused some issues with generating shipments. We are currently rolling back all deploys regarding barcodes. We expect it fixed within 30 mins. All failed shipments will at that time need to be attempted shipped again in order to be successfully booked. We apologize for the inconvenience.
Components affected
Webshipper Frontend
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/03/2023 02:40PM

All failed shipments due to barcode related issues, can now be re-shipped.

MONITORING over 2 years ago - at 05/03/2023 02:23PM

All deploys regarding barcode changes are reverted and normalized again.

Failed shipments in this time period should now be attempted shipped again.

IDENTIFIED over 2 years ago - at 05/03/2023 02:07PM

In our afternoon deploy, there was an issue with barcode formats and this has caused some issues with generating shipments. We are currently rolling back all deploys regarding barcodes.

We expect it fixed within 30 mins.

All failed shipments will at that time need to be attempted shipped again in order to be successfully booked.

We apologize for the inconvenience.

Latest Webshipper outages

Carrier communication issues - 3 months ago
Errors with login - 6 months ago
Short downtime of our API - 9 months ago
DAO has currently degraded performance - 12 months ago
Downtime for email notifications - about 1 year ago

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