Outage in WellSky

Care Management Issue

Resolved Minor
January 24, 2025 - Started about 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Care Management
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/24/2025 11:18AM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING about 2 months ago - at 01/24/2025 12:33AM

WellSky has resolved the issue causing a delayed send of the referrals and are now processing the backlog of messages. This processing will continue overnight and is expected to be clear by 5:00am CT.

INVESTIGATING about 2 months ago - at 01/24/2025 12:18AM

WellSky is investigating an issue causing degraded system performance which is causing delays in referrals being sent from Care Management.

Next Update - within 30 minutes

INVESTIGATING about 2 months ago - at 01/24/2025 12:15AM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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