Outage in WellSky

Care Management Issue issue

Resolved Minor
November 09, 2025 - Started about 2 months ago - Lasted about 13 hours
Official incident page

Incident Report

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Components affected
WellSky CarePort Care Management

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/10/2025 02:51PM

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

MONITORING about 2 months ago - at 11/10/2025 04:24AM

WellSky has resolved the issue causing interface disconnection and the interfaces are connected again.

We will continue to monitor closely till 11/10/2025, 09:00 AM CT. If you are still experiencing the issue, please reach out to support.

INVESTIGATING about 2 months ago - at 11/10/2025 03:03AM

WellSky has identified the issue causing the interface to go down. The team is currently working with the vendor to resolve the issue.

Next Update - within 60 minutes

INVESTIGATING about 2 months ago - at 11/10/2025 02:15AM

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

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