Outage in WePay

V3 Payment Failures

Resolved Major
January 23, 2023 - Started over 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

All calls for V3 payments are currently failing. Engineering teams have been engaged and they are currently investigating this issue.
Components affected
WePay API
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/24/2023 03:36PM

The cause of this incident has been identified, and the Engineering teams are making the required changes to prevent recurrence.

MONITORING over 2 years ago - at 01/24/2023 12:03AM

WePay has identified the issue and has remediated. We will continue to monitor the systems affected.

INVESTIGATING over 2 years ago - at 01/23/2023 10:57PM

Engineering teams remain engaged and continue to investigate this issue.

INVESTIGATING over 2 years ago - at 01/23/2023 09:22PM

V2 Payment platforms are also experiencing elevated error rates. Customers should attempt to use their retry logic for errors that they experience at this time.

INVESTIGATING over 2 years ago - at 01/23/2023 08:37PM

All calls for V3 payments are currently failing. Engineering teams have been engaged and they are currently investigating this issue.

Latest WePay outages

Degraded Production Performance - 10 months ago
Degraded Production Performance - over 1 year ago
POST /payments intermittent errors - almost 2 years ago
Elevated Error Rates Reported for V2 & V3 APIs - about 2 years ago
Funding Delays for specific transactions - about 2 years ago

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