Outage in WePay

Funding Delays for specific transactions

Resolved Minor
March 03, 2023 - Started almost 2 years ago - Lasted about 10 hours
Official incident page

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Outage Details

Beginning on 3/1, certain merchants are experiencing delayed funding for specific transactions. WePay Engineering Teams are actively investigating the issue to identify the root cause and address remediation.
Components affected
WePay Settlements/Withdrawals
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/04/2023 01:17AM

The stuck withdrawals identified earlier today have now been resolved.

Payouts will now happen as per their standard procedures.

IDENTIFIED almost 2 years ago - at 03/03/2023 11:32PM

The WePay Engineering continue to work to clear stuck withdrawals that were identified.

Further updates to be provided upon change of status.

IDENTIFIED almost 2 years ago - at 03/03/2023 09:39PM

The WePay Engineering continue to work to clear stuck withdrawals that were identified.

Further updates to be provided upon change of status.

IDENTIFIED almost 2 years ago - at 03/03/2023 08:09PM

The WePay Engineers have identified the root cause of this incident.

The WePay Engineering continue to work to clear stuck withdrawals that were identified.

Further updates to be provided upon change of status.

IDENTIFIED almost 2 years ago - at 03/03/2023 06:38PM

WePay Engineering Teams continue to work to clear stuck withdrawals that have been identified.

Further updates to be provided upon change of status.

IDENTIFIED almost 2 years ago - at 03/03/2023 05:58PM

WePay Engineering Teams continue to work to clear stuck withdrawals that have been identified.

Further updates to be provided upon change of status.

IDENTIFIED almost 2 years ago - at 03/03/2023 05:01PM

The impact of this incident has been identified.

WePay Engineering Teams are working to clear stuck withdrawals that have been identified.

Further updates to be provided upon change of status.

INVESTIGATING almost 2 years ago - at 03/03/2023 04:07PM

WePay Engineering Teams remain engaged and continue to investigate this incident.

Further updates to be provided upon change of status.

INVESTIGATING almost 2 years ago - at 03/03/2023 03:14PM

Beginning on 3/1, certain merchants are experiencing delayed funding for specific transactions.

WePay Engineering Teams are actively investigating the issue to identify the root cause and address remediation.

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