Outage in WePay

New V2 merchants are currently unable to complete the onboarding process

Resolved Major
February 21, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

New V2 merchants are currently unable to complete the onboarding process. WePay Engineering Teams have been engaged and they are currently investigating this issue with the highest priority.
Components affected
WePay Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/21/2023 11:43PM

New V2 merchant onboarding process is now working as expected.

INVESTIGATING almost 2 years ago - at 02/21/2023 11:27PM

WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.

INVESTIGATING almost 2 years ago - at 02/21/2023 09:37PM

WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.

INVESTIGATING almost 2 years ago - at 02/21/2023 08:03PM

WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.

INVESTIGATING almost 2 years ago - at 02/21/2023 07:25PM

WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.

INVESTIGATING almost 2 years ago - at 02/21/2023 06:46PM

WePay Engineering Teams remain engaged and continue to investigate this issue with the highest priority.

INVESTIGATING almost 2 years ago - at 02/21/2023 05:42PM

New V2 merchants are currently unable to complete the onboarding process. WePay Engineering Teams have been engaged and they are currently investigating this issue with the highest priority.

Latest WePay outages

Degraded Production Performance - 5 months ago
Degraded Production Performance - about 1 year ago
POST /payments intermittent errors - over 1 year ago
Elevated Error Rates Reported for V2 & V3 APIs - over 1 year ago
Funding Delays for specific transactions - almost 2 years ago

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