Outage in WePay

Withdrawals not occurring as expected

Resolved Minor
January 30, 2023 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

WePay Engineers have identified an issue impacting withdrawals. WePay Engineering Teams have been engaged and they are currently investigating this incident. Further updated to be provided upon change of status.
Components affected
WePay Settlements/Withdrawals

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/30/2023 09:40PM

Service has been restored to normal for the API response time issues reported earlier today.

MONITORING almost 3 years ago - at 01/30/2023 07:19PM

The higher API response times reported earlier have been resolved.

The WePay Engineers remain engaged and continue to monitor the environment.

IDENTIFIED almost 3 years ago - at 01/30/2023 05:39PM

We are currently experiencing higher than normal response times for various API endpoints.

WePay Engineering Teams remain engaged and they are actively investigating this issue with the highest priority.

IDENTIFIED almost 3 years ago - at 01/30/2023 05:20PM

As of 10:50 AM ET, WePay Engineering Teams have identified the root cause of the issue and restarted merchant funding batches.

INVESTIGATING almost 3 years ago - at 01/30/2023 04:49PM

WePay Engineers have identified an issue impacting withdrawals.

WePay Engineering Teams have been engaged and they are currently investigating this incident.

Further updated to be provided upon change of status.

Latest WePay outages

Degraded Production Performance - over 1 year ago
Degraded Production Performance - almost 2 years ago
POST /payments intermittent errors - over 2 years ago
Elevated Error Rates Reported for V2 & V3 APIs - over 2 years ago
Funding Delays for specific transactions - over 2 years ago

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