Outage in WePay

Degraded Approval Rates

Resolved Major
February 06, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues obtaining timely responses from Discover for authorizations and captures. Engineering is actively engaged with Discover who has confirmed a problem in their environment that they are working with the highest priority to resolve. Until this issue is mitigated, platforms may experience increased latency for other MOPs (e.g., Visa, Mastercard, American Express) as well.
Components affected
WePay US Processing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/06/2023 10:54PM

Discover has confirmed that the problem mentioned earlier in their environment has been resolved.

At this time, all MOPs should be flowing normally including Discover.

MONITORING almost 2 years ago - at 02/06/2023 10:22PM

We are starting to see improvement in terms of authorizations and captures at this time.

Discover has confirmed that the problem mentioned earlier in their environment has been addressed.

At this time, other MOPs should be flowing normally.

INVESTIGATING almost 2 years ago - at 02/06/2023 09:20PM

We are currently experiencing issues obtaining timely responses from Discover for authorizations and captures. Engineering is actively engaged with Discover who has confirmed a problem in their environment that they are working with the highest priority to resolve. Until this issue is mitigated, platforms may experience increased latency for other MOPs (e.g., Visa, Mastercard, American Express) as well.

Latest WePay outages

Degraded Production Performance - 5 months ago
Degraded Production Performance - about 1 year ago
POST /payments intermittent errors - over 1 year ago
Elevated Error Rates Reported for V2 & V3 APIs - over 1 year ago
Funding Delays for specific transactions - almost 2 years ago

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