Outage in White Label Communications

Issue access Finance

Resolved Minor

November 06, 2023 - Started over 2 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating an issue with access invoices and quoting. Attempting to quote or access an invoice may result in a server error.

Components affected

White Label Communications Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/07/2023 01:42PM

We have seen continued stable performance. We are marking this incident solved at this time.

MONITORING over 2 years ago - at 11/07/2023 01:06AM

We have observed stable performance since 4pm est. Continuing to monitor at this time.

IDENTIFIED over 2 years ago - at 11/06/2023 10:02PM

We are seeing improved traffic but we are still waiting on more details from the datacenter at this time.

IDENTIFIED over 2 years ago - at 11/06/2023 09:25PM

The issue has been identified with one of our data center providers. They are actively working to correct the issue.

INVESTIGATING over 2 years ago - at 11/06/2023 08:21PM

We are currently investigating an issue with access invoices and quoting.
Attempting to quote or access an invoice may result in a server error.

Latest White Label Communications outages

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Account creation failures - 8 months ago

Pennsylvania PSAP intermittent outage Notification - 8 months ago

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