Outage in White Label Communications

Account creation failures

Resolved Minor

July 14, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

The Support and Engineering teams have identified an issue with new account generation and the conversion of quotes to create new accounts. We are working on a solution at this time.

Components affected

White Label Communications Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 07/14/2025 07:21PM

This incident has been resolved.

MONITORING 6 months ago - at 07/14/2025 05:40PM

A fix has been implimented and we are currently monitoring for any further errors.

IDENTIFIED 6 months ago - at 07/14/2025 04:16PM

The Support and Engineering teams have identified an issue with new account generation and the conversion of quotes to create new accounts. We are working on a solution at this time.

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