Outage in White Label Communications

AWS portal impairment.

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently aware of an incident in AWS causing degraded portal performance. AWS is working to correct their issues.

Components affected

White Label Communications Web Portal

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 12:20AM

AWS has noted this incident as resolved.

MONITORING 3 months ago - at 10/20/2025 10:04PM

AWS has implemented a fix and they are observing normal network traffic at this point. We will continue to monitor.

IDENTIFIED 3 months ago - at 10/20/2025 03:04PM

We are currently aware of an incident in AWS causing degraded portal performance. AWS is working to correct their issues.

Latest White Label Communications outages

Atlas Portal Degradation - about 1 month ago

Outbound call failures - 5 months ago

Account creation failures - 6 months ago

Pennsylvania PSAP intermittent outage Notification - 6 months ago

Grand Rapids based registration and calling issues - 8 months ago

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