Outage in White Label Communications
Issues with Atlas web portal email delivery
Resolved MinorIncident Report
We are currently investigating an issue with email delivery from the Atlas portal. We are aware of an issue with our downstream provider and are pursuing the issue with their team.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/14/2024 02:57PM
This incident has been resolved.
MONITORING
about 2 years ago - at 02/13/2024 02:05PM
Mailgun has stated that a mitigation is in place for the email delivery issues, all impacts of the attack have been mitigated at this time. We are continuing to monitor.
IDENTIFIED
about 2 years ago - at 02/12/2024 06:08PM
We have confirmed with our third-party email partner Mailgun that they are currently experiencing a DDoS attack and are working to mitigate the attack. This integration is essential to our outbound email communication from Atlas to our partners and end-users. As a precaution, we have intentionally halted invoice processing to avoid inconsistent delivery of those communications. As soon as the issue is resolved, we will resume normal billing operations and notifications will be dispatched accordingly.
For status updates on mailgun, see: https://status.mailgun.com
INVESTIGATING
about 2 years ago - at 02/12/2024 02:35PM
We are currently investigating an issue with email delivery from the Atlas portal. We are aware of an issue with our downstream provider and are pursuing the issue with their team.
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