Outage in WithSecure

The change subscription operation resulted in devices going missing in the Elements Security Center

Resolved Major
January 03, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We have received reports that devices go missing in the Elements Security Center after performing the subscription change operation. We are currently investigating the issue and working diligently to resolve it. Thank you for your patience as we work towards a solution.
Components affected
WithSecure Portal WithSecure Portal
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/05/2025 10:57PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/03/2025 04:13PM

We have received reports that devices go missing in the Elements Security Center after performing the subscription change operation.

We have released a fix and currently monitoring the issue.

INVESTIGATING about 2 months ago - at 01/03/2025 08:21AM

We have received reports that devices go missing in the Elements Security Center after performing the subscription change operation.

We are currently investigating the issue and working diligently to resolve it.

Thank you for your patience as we work towards a solution.

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