Outage in Wix

Issues loading Live Sites and Wix Editor when using TalkTalk ISP

Resolved Major
March 18, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Please contact TalkTalk to report this issue directly to the ISP. As a troubleshooting step, you can turn off the HomeSafe setting that may be affecting the access to the site.
Components affected
Wix Sign-In Wix Site Loading Wix Editor
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/18/2025 04:24PM

This incident has been resolved.

MONITORING 7 months ago - at 03/18/2025 03:57PM

We're seeing a decreased number of complaints that some users in the UK are experiencing issues when accessing Wix Editor or live sites while using TalkTalk ISP due to a technical issue on TalkTalk's side.

In case you still experience these issues, please contact TalkTalk ISP directly for additional assistance with the issue.

IDENTIFIED 7 months ago - at 03/18/2025 12:41PM

We are aware that some users in the UK are experiencing issues when accessing Wix Editor or live sites while using TalkTalk ISP due to a technical issue on TalkTalk's side.

Please contact TalkTalk ISP directly for additional assistance with the issue.

INVESTIGATING 7 months ago - at 03/18/2025 10:29AM

Please contact TalkTalk to report this issue directly to the ISP.
As a troubleshooting step, you can turn off the HomeSafe setting that may be affecting the access to the site.

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