Outage in Workato

Environment switching problem

Resolved Major
February 27, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.
Components affected
Workato Website
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/27/2025 05:52PM

The incident has been resolved. Customers with Automation HQ should now be able to use the environment switcher. If any job failures had been encountered with an error message "Couldn't find FederatedAccount", customers may now repeat those jobs as required. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING 2 months ago - at 02/27/2025 04:55PM

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

IDENTIFIED 2 months ago - at 02/27/2025 03:13PM

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

INVESTIGATING 2 months ago - at 02/27/2025 02:57PM

Customers may clear their cookies for app.workato.com to access the Workato platform but will continue to be unable to switch environments. We are continuing to investigate the issue.

INVESTIGATING 2 months ago - at 02/27/2025 02:04PM

The issue is affecting Automation HQ customers' ability to switch between environments. We are continuing to investigate.

INVESTIGATING 2 months ago - at 02/27/2025 01:37PM

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

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