Outage in Workato
FileStorage Page Navigation Issue
Resolved MinorIncident Report
Summary AI Generated
Workato's FileStorage tool experienced a navigation issue where customers encountered an "Oops! That page doesn't exist" error when accessing FileStorage through the sidebar in the Workspace UI. The issue affected the website for 8.4 hours, during which customers could use a direct URL workaround to access FileStorage functionality. The problem has been fully resolved and normal sidebar navigation to FileStorage is now working as expected.
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/12/2026 01:57PM
After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.
IDENTIFIED
21 days ago - at 03/12/2026 09:37AM
We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
IDENTIFIED
21 days ago - at 03/12/2026 08:11AM
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
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