Outage in Workato
VUA app connections failing for MCP and Genies
Resolved MinorIncident Report
Summary AI Generated
Workato experienced a 30-minute outage affecting Verified User Access (VUA) app connections for MCP servers and Genies, causing "Failed to establish connection" errors when customers attempted to connect OAuth-based apps like Google Drive, Gmail, and Salesforce. The underlying cause was identified and the issue was resolved, restoring normal VUA connection functionality.
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/27/2026 12:01AM
The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
IDENTIFIED
3 days ago - at 03/26/2026 11:32PM
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
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